Support
Not medical advice. Support can help with the product and your account. We cannot provide medical diagnosis or treatment advice.
How to reach us
- Email: support@conditionconnect.ai
- General: hello@conditionconnect.ai
Please include the email on your account, what you were trying to do, and approximately when the issue occurred. Do not send real clinical documents to email unless we specifically ask.
Invitation-only access
Condition Connect is invitation-only. Downloading the app does not create access. If you were invited and cannot sign in or load Communities, Track, News, or Chat, email support with the email address you used to sign in.
Account and privacy
- Privacy Policy
- Terms of Service
- Community Guidelines
- Account or data deletion: request in the app where available, or email support.
Safety and reporting
Use in-app report tools when available, or email support with “Safety report” in the subject line. If someone is in immediate danger, contact local emergency services first.
App Store / App Review
Apple App Review may use a pre-authorized demo account described in our App Store Connect notes. Reviewers: if credentials fail, contact the phone and email listed in App Review Information.